TheSoul Publishing is one of the largest digital media publishers in the world, producing entertaining and positive online content for more than 2 billion followers around the world. We are the company behind the wildly successful DIY channel 5-Minute Crafts, the inspirational and creative channel Bright Side, and a wide portfolio of other popular channels across YouTube, Facebook, TikTok, Instagram, and more.
We are currently looking for a proactive and detail-oriented Process Manager to join our Studio Operations department. This full-time remote role plays a key part in maintaining, improving, and scaling internal workflows by coordinating cross-functional collaboration and ensuring the smooth operation of projects and processes.
2,000+
employees
70+
countries
Job responsibilities:
- Identify weak points in existing workflows across teams and propose smart, scalable solutions
- Maintain clear, accurate, and up-to-date process documentation in collaboration with coordinators and other stakeholders
- Act as the key liaison between Leads, EDMs, and IT to ensure alignment and progress on initiatives
- Prioritise and monitor team tasks to keep projects on track
- Review and enhance onboarding processes in cooperation with the onboarding team
- Collaborate with IT and teams such as O&O, Repurpose, and Localisation to implement new features and improve internal tools
- Coordinate updates and improvements for internal projects, ensuring transparency and alignment across teams
- Regularly share updates, insights, and blockers related to process performance with relevant stakeholders
Requirements:
- Strong written and verbal communication skills in English
- Excellent time management and prioritisation skills
- Analytical thinking with great attention to detail
- Proactive and solution-oriented mindset
- Ability to work effectively with multiple teams and changing priorities
- Familiarity with tools such as Asana, Confluence, or Grafana is a strong advantage
- Prior experience in any technical role or working with technical teams is a plus
- Solid grasp of technical documentation standards
What we offer:
- Competitive compensation.
- Work Flexibility: Remote work with the freedom to set your schedule and work from wherever you’re most productive.
- Collaborative Culture: Join a team of creators from over 70+ countries who craft positive, engaging content for millions worldwide.
- Growth Opportunities: Access to our internal academy with over 800 training materials, personalised learning opportunities, and continuous feedback to help you develop your skills.
- Streamlined Processes: A tech-forward, bureaucracy free workplace with transparent task management, asynchronous communication (fewer meetings!), and an openness to new ideas.