IT Support Intern — TheSoul Publishing

TheSoul Publishing is one of the largest digital media publishers in the world, producing entertaining and positive online content for more than 2 billion followers globally. We are the company behind the wildly popular 5-Minute Crafts, the inspiring Bright Side, and many other successful channels across YouTube, Facebook, TikTok, Instagram, and more.

We are currently looking for a motivated and detail-oriented IT Support Intern to join our team remotely. This internship is ideal for someone eager to gain experience in technical support within a fast-paced digital media environment — no advanced tech skills required, just curiosity, discipline, and a willingness to learn and handle recurring tasks reliably.


Internship details:

  • Format: Remote, you can join us from anywhere in the world
  • Duration: 3.07 - 31.07.2025
  • Time commitment: 4 hours/day (flexible schedule)
  • Type: Educational Internship – Unpaid, with Structured Learning Opportunities
2,000+
employees
70+
countries

Job responsibilities:

  • Execute a high volume of setup and configuration tasks to support user onboarding;
  • Coordinate onboarding activities with multiple stakeholders to ensure a smooth experience for new users;
  • Create and update internal technical documentation and process guides;
  • Analyse onboarding workflows to identify areas for improvement and propose optimisations.

Requirements:

  • Interest in IT support or system administration (prior experience is a plus but not required);
  • Ability to perform repetitive tasks with care and consistency;
  • Strong communication and organisational skills;
  • Eagerness to learn and collaborate with team members remotely;
  • Intermediate English proficiency (especially written);
  • A proactive and responsible approach to completing assignments.

What we offer:

  • Hands-On Experience: Engage in real projects that align with your academic and career aspirations, allowing you to apply theoretical knowledge in practical settings.
  • Skill Development: Enhance both technical and soft skills, including communication, teamwork, and problem-solving, through structured tasks and collaborative efforts.
  • Mentorship: Benefit from guidance and feedback from seasoned professionals committed to your personal and professional development.
  • Networking Opportunities: Connect with industry experts and peers, expanding your professional network for future opportunities.
  • Flexible Scheduling: Accommodate your academic commitments with a flexible work schedule designed to promote work-life balance.
  • Comprehensive Feedback: Receive constructive evaluations to help you reflect on your progress and identify areas for improvement.
  • Certificate of Completion: Upon successful completion, receive a certificate recognizing your contributions and achievements during the internship.
thank you go back for submitting your application

Dear #firstname# #lastname#, we are glad that you would
like to join our fast-growing team. We will review your application and will be in touch if your qualifications match our needs

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