TheSoul Publishing is one of the largest digital media publishers in the world, producing entertaining and positive online content for more than 2 billion followers globally. We are the company behind the wildly popular 5-Minute Crafts, the inspiring Bright Side, and many other successful channels across YouTube, Facebook, TikTok, Instagram, and more.
We are currently looking for a motivated and detail-oriented IT Support Intern to join our team remotely. This internship is ideal for someone eager to gain experience in technical support within a fast-paced digital media environment — no advanced tech skills required, just curiosity, discipline, and a willingness to learn and handle recurring tasks reliably.
Internship details:
- Format: Remote, you can join us from anywhere in the world
- Duration: 3.07 - 31.07.2025
- Time commitment: 4 hours/day (flexible schedule)
- Type: Educational Internship – Unpaid, with Structured Learning Opportunities
2,000+
employees
70+
countries
Job responsibilities:
- Execute a high volume of setup and configuration tasks to support user onboarding;
- Coordinate onboarding activities with multiple stakeholders to ensure a smooth experience for new users;
- Create and update internal technical documentation and process guides;
- Analyse onboarding workflows to identify areas for improvement and propose optimisations.
Requirements:
- Interest in IT support or system administration (prior experience is a plus but not required);
- Ability to perform repetitive tasks with care and consistency;
- Strong communication and organisational skills;
- Eagerness to learn and collaborate with team members remotely;
- Intermediate English proficiency (especially written);
- A proactive and responsible approach to completing assignments.
What we offer:
- Hands-On Experience: Engage in real projects that align with your academic and career aspirations, allowing you to apply theoretical knowledge in practical settings.
- Skill Development: Enhance both technical and soft skills, including communication, teamwork, and problem-solving, through structured tasks and collaborative efforts.
- Mentorship: Benefit from guidance and feedback from seasoned professionals committed to your personal and professional development.
- Networking Opportunities: Connect with industry experts and peers, expanding your professional network for future opportunities.
- Flexible Scheduling: Accommodate your academic commitments with a flexible work schedule designed to promote work-life balance.
- Comprehensive Feedback: Receive constructive evaluations to help you reflect on your progress and identify areas for improvement.
- Certificate of Completion: Upon successful completion, receive a certificate recognizing your contributions and achievements during the internship.